FAQs

How do I return my purchase?

Moo Cachoo ensures that all products are of high quality when they are shipped to customers. Should it happen that your item is defective then please contact us at megan@moocachoo.co.za. The time period for such a return is the same as any other return – 14 days after the item was received. A replacement item will be sent to you accordingly. Should it happen that we are out of stock, then you will be contacted by Customer Service, and you will be provided with store credit or refunded.

Who do I contact when I need personal assistance with my order, or if I am experiencing issues placing an order?

You are welcome to contact us on email  megan@moocachoo.co.za

I want to start a new account. How do I do this?

You need to be registered in order to purchase from our website. Not registered? Fear not! Go to www.moocachoo.co.za to register. Once registered you will receive an email welcoming you to  Moo Cachoo

I want to place an order. How do I do this?

Just follow the order prompts

1. Select your items and add them to your cart
2. Once you have everything you want, click the Proceed to Checkout button
3. Fill out the requested details and click the Checkout button
4. You will then be taken to an order confirmation page which will give you your order number and delivery time lines

Super-easy and convenient, just the way we like it. (You can also like us on Facebook).

I want to update the details of My Account. How should I go about doing this?

Click on the My Account tab on the top right hand side of the page. You will then be directed to your account details. Scroll down to find your account information. Click ‘edit’ next to ‘contact information’, then change your details as needed, followed by clicking on the ‘save’ button to ensure your details are changed.?

How do i unsubscribe to the newsletter?

The emails that Moo Cachoo sends you come with the option to unsubscribe for the newsletter. Click on that option and you will not receive future Moo Cachoo messages anymore.

Do I need to enable cookies in my browser?

Cookies are the name of small amounts of data that is sent from a website to your browser. It is then stored on your computer’s hard drive. Your browser’s preferences usually have ‘cookies enabled’ (meaning each website can send its own cookie to your browser). Cookies cannot access your personal information, but instead use anonymous unique identifiers.

Cookies will need to be enabled on your browser to allow you to add products to your cart and access your account information. If you are using a public computer, or share your computer with others, be sure to log out before leaving your computer unattended to protect your account information. You can log out by clicking the ‘logout’ link in the top right hand corner of the page.

To find out more about how we use cookies, please see our Privacy Statement.

How can I pay?

Moo Cachoo offers you the following payment methods:

Payment via credit card

Moo Cachoo accepts credit card and chipped debit/cheque card payment via Visa, MasterCard and America Express only. We make use of the 3D-Secure authentication system to verify cardholder details with your bank; this links you directly to your bank via a secure link. The transaction then takes place within your bank’s secure environment and we won’t have access to any of your card details. You can rest assured that your card details will by no means be available to, or accessible by, us or any third parties. When you return a purchase, the specified amount will be credited back to your bank account after it has been approved..

Manual EFT bank deposit

This payment method requires the customer to transfer money directly from his/her account into Moo Cachoo  account, through computer-based systems.

If you select EFT, you will be redirected to our secure payment gateway and asked to select your bank. The details for the EFT payment will then be displayed, along with instructions regarding references etc.

All bank deposit EFT’s require proof of payment to be sent to megan@moocachoo.co.za before your order will be processed. If payment does not reflect for an EFT transaction we may request proof of payment to be sent before your order is processed.

Why should I use the EFT option? EFT is convenient in that it is not time consuming and it’s easy to use. Moo Cachoo also creates a safe and trustworthy banking environment for the benefit of the customers and the company

Take note that only South African EFT payments will be accepted and no international bank electronic transfers are accepted.

How do I know it’s safe to shop with Moo Cachoo?

We work hard to ensure that your details stay safe and secure. Your privacy is of the utmost importance to us. If you want to know more on how we ensure your privacy, please refer to our Privacy Statement.

Do you keep my credit card details?

You are safe, we do not store your credit card details.

How long does it take for delivery?

Delivery

Our delivery times are within 3 working days for main city centres and within 5 working days for outlying areas. Our speedy drivers will deliver your order during office hours, Monday to Friday, 8am to 5pm. Moo Cachoo wants to deliver on time as promised. However, things happen and so we are unable to guarantee that all orders will be delivered within the stipulated time frame.

You can expect delivery:

Main Centres (Bloemfontein, Cape Town, Durban, Johannesburg, George, Pretoria, Port Elizabeth, East London, Pietermaritzburg, Polokwane and Kimberley) within 3 working days.

Regional areas within 5 working days.